Your concerns, heard
In compliance with the Consumer Protection Act, 2019, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, SYNO MEDIA SERVICES has established a Grievance Redressal Mechanism to address complaints and concerns raised by our customers.
Name: Ajay Kaneriya
Designation: Grievance Officer (Primary)
Email: grievance@synoapparel.com
Phone: +91 83054 80494
Name: Suraj Kumar Narwale
Designation: Grievance Officer (Alternate)
Email: grievance@synoapparel.com
Phone: +91 83054 80494
Address for both: 429, Apollo Tower, 2 MG Road, Indore, Madhya Pradesh – 452001
Working hours: Monday to Saturday, 10:00 AM to 6:00 PM IST (excluding public holidays)
You may file a grievance by sending an email to grievance@synoapparel.com with the following details: your full name, order number (if applicable), a detailed description of your complaint, supporting documents or screenshots (if any), and your preferred resolution. You may also call us at +91 83054 80494 during working hours, or write to us at the address mentioned above. Grievances can be filed in English or Hindi.
Acknowledgement: Within 48 hours of receipt
Investigation: 5–7 business days
Resolution: Within 30 days of the grievance being filed
Urgent grievances (e.g. unlawful content): within 72 hours
If you are not satisfied with our resolution, you may escalate your complaint to the appropriate Consumer Forum under the Consumer Protection Act, 2019, or register your complaint with the National Consumer Helpline by calling 1800-11-4000 or visiting consumerhelpline.gov.in. You may also use the National Consumer Helpline UMANG app to file a complaint.
This mechanism is governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts of Indore, Madhya Pradesh.